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Wednesday, 11 February 2009

TOSHIBA - never again !!!

I decide – never will buy TOSHIBA again. It doesn’t matter what kind of device or service – just I’ll keep my money far from this company. I will not purchase anything even than batteries!!!!
This decision of mine is because their “good” warranty support. But what is happen and what lead me to this?
When I was in Canada I found that there are cheaper laptops than Bulgaria. As a fact in Bulgaria TOSHIBA Satellite A300 – 05U01C is near to 900 €. In opposite site of the Earth – Canada the same TOSHIBA Satellite A300 – 05U01C costs only 600 €. Enormous difference of course round 30%. So this difference makes me to take decision to buy this machine from the country of maple leaf. Yes of course when I bought this TOSHIBA Satellite A300 – 05U01C from Staples I have ask them about warranty and also ask TOSHIBA support center about international warranty. They gave me explanation that if something is happen with my TOSHIBA Satellite A300 – 05U01C everything will be OK in Bulgaria.
Everything was OK until January 10, 2009. At this day I have just worked with my laptop when he decides to die. Yes just when I typed some words and the keyboard stopped to work also everything freeze and nothing happens. Just like that. Because I shall go to work I leave it. When I come back at the evening I found it black and without any electricity on it. Immediately I plug it on the electricity but again nothing happens. There was neither battery recharging light or power light flashing. This get me in shock of course because I know how fast work warranty services in my country. But I could do nothing and on the morning I called to the phones given on the TOSHIBA site.


The girl from IMPEX Bulgaria (which is the official distributor of TOSHIBA for BG) explained me that I should send my laptop and original receipt (for evidence!) through courier into Sofia and after repairing they shall return to me with the same courier. I call the sedition company and they took my PC at January 11, 2009. They had delivered it at January 13, 2009 at IMPEX and from this time my long waiting start. Here I have posted print-screen picture of my repairing status and anyone can see how longer it continues.
Between January 13-Th and January 23-Th everyone are able to see that is nothing happens. IMPEX just “require info”. I had been thought that everything will be faster and will run smoothly but NO. I couldn’t understand what is behind “require info”, but I suppose that IMPEX just sent them my bill for confirmation about supported warranty. Unfortunately might be they sent the recipe through some of the fishing trawler to Canada. I just have not other explanation. But I think TOSHIBA should look about this type of communication.
At January 23-th they have received required info and started to apply for part. This part they request from Germany. My GOD I hope that they hadn’t ordered from Canada. It had been took a mounts for delivering. So on the 13-th day from order the part was delivered and I call them when I should expect the delivery of my laptop. Unfortunately again I don’t estimate the situation properly. At February 09, 2009 in the site instead the sentence “Sent to the customer” had just appeared “waiting for part”. AGAIN!!! Now the pcspeakers was burnout. What going on? When everything happened I worked on the battery. How is possible to burn out the main board and speakers. And what if something other is burned out? I shall wait until the end of the century. TOSHIBA support eh?
So I still wait for my laptop and because I have other PC I am able to do my extra job. Expecting from TOSHIBA to repair their stupid Satellite A300 – 05U01C I can loose money and contacts. I shall thank to my old PC desktop station but unfortunately he is a totally immovable.
Now at the end when you decide to buy any TOSHIBA products just keep you in mind my story and if you don’t mind consult about warranty with your local service. You may fall in the same situation. For me I have decide – TOSHIBA NEVER AGAIN even BATERIES.

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